Dasia M. Johnson
Instructional Designer | Training Developer | Customer Service, Sales & Retention Training Specialist
Transforming Teams Through Training That Drives Results
Get In Touch
Meet Dasia

Hi, I'm Dasia Johnson.
My journey into Learning & Development began long before I designed my first training program. As a collegiate basketball player, I learned discipline, teamwork, coaching, and performance under pressure.

After college, I built a successful career in telecommunications sales before transitioning into leadership and training. I spent years helping launch and manage a call center operation — training new hires, coaching teams, and developing onboarding programs. That experience ignited my passion for helping people learn, grow, and succeed.
Background
From the Court to the Classroom
Today, I combine real-world operational experience with proven adult-learning methodologies to create training programs that engage learners and improve business performance. I help organizations of all sizes — from startups to enterprise-level companies — develop training solutions that drive employee adoption, customer satisfaction, sales performance, and operational excellence.
13.8K+
Learners Reached
4.9
Avg Rating
43
Projects Completed
Services
Customer Service Training
Create exceptional customer experiences by equipping employees with the skills and confidence needed to deliver consistent service.
Communication
Call handling, active listening, and customer empathy
Conflict Resolution
De-escalation strategies and complaint management
Quality & Coaching
QA improvement, CX best practices, and performance coaching
Services
Sales Training
Develop sales professionals who can confidently engage prospects, overcome objections, and close more business.
Consultative Selling
Discovery, qualification, and sales process development
Objection Handling
Closing techniques, upselling, and cross-selling
KPI Improvement
Prospecting, lead conversion, and sales coaching programs
Services
Retention Training
Reduce customer churn and increase lifetime value through retention-focused training programs.
  • Save techniques and retention conversations
  • Customer loyalty and value-based communication
  • Renewal and contract retention strategies
  • Customer recovery and escalation management
  • Revenue preservation techniques
Why Retention Matters
Retaining an existing customer costs far less than acquiring a new one. Equipping your team with the right retention skills directly protects revenue and strengthens long-term customer relationships.
Services
Train-the-Trainer Programs
Empower leaders, supervisors, and internal training teams to effectively deliver and manage learning initiatives.
Facilitator Development
Adult learning principles, presentation skills, and classroom management
Coaching Methodologies
Performance assessment and learning reinforcement strategies
Virtual Delivery
Virtual training delivery skills for remote and hybrid teams
Services
Instructional Design & Curriculum Development
Customized learning experiences built specifically for your business objectives — from eLearning modules and onboarding programs to facilitator guides, job aids, assessments, and certification programs.
1
ILT & VILT
Instructor-led and virtual instructor-led training
2
eLearning
Modules, learning pathways, and onboarding programs
3
Support Materials
Workbooks, job aids, knowledge checks, and SOPs
Services
System, Process & Operational Rollouts
Rolling out a new platform, service, workflow, or operational change can be one of the biggest challenges an organization faces. I help companies create adoption-focused training programs that reduce confusion, increase utilization, and accelerate employee readiness.
Technology Adoption
New software implementation, CRM rollouts, and call center technology
Operational Changes
Product launches, process changes, compliance updates, and policy training
Change Management
Communication plans and employee readiness programs
Industries Served
Experience Across Diverse Industries
I have experience developing training solutions for a wide range of industries — from fast-moving startups to large enterprise corporations.
Telecommunications
Contact Centers
Retail
Healthcare
Financial Services
Technology & SaaS
Philosophy
My Training Philosophy
Effective training should do more than transfer information — it should change behavior. Every program I create is designed around three core principles.
Clarity
Employees learn faster when information is simple, organized, and easy to apply.
Engagement
People retain more when learning is interactive, relevant, and connected to real-world situations.
Performance
Training should lead to measurable improvements in productivity, customer satisfaction, retention, and revenue.
Why Choose Me
What Sets Me Apart
My goal is simple: create learning experiences that people actually use. Here's why organizations choose to work with me.
Real-World Experience
Hands-on background in sales, service, and call center operations — not just theory.
End-to-End Capability
Ability to build training from the ground up, supporting both startups and enterprise organizations.
Measurable Outcomes
Focus on business results — productivity, customer satisfaction, retention, and revenue.
Flexible Collaboration
Strong partnership with leadership and operational teams, with flexible engagement models.
Training Dashboard
Real results from the Savings Guarantee Expansion rollout — tracked across training status, statistics, and learning assignments.
Learner Ratings
The Savings Guarantee Expansion Learner Workbook earned a 4.9-star rating from 295 reviews, with 92% of learners awarding five stars. Feedback is always welcome — feel free to leave comments directly on any Articulate 360 review links.
Portfolio
More Portfolio Projects
Explore additional work samples across a range of training formats and business challenges. Constructive feedback is always welcome on any Articulate 360 review links.
1
Savings Guarantee Offer Expansion
Offer Expansion · Video-Based Learning · 30 min
2
Avaya Training — System Adoption
Technology rollout training for call center platform adoption
3
PIA Conversations — Objection Handling
Retention-focused training on handling customer objections
Let's Connect
Ready to Build Something Great?
Whether you're launching a new system, improving customer service, increasing sales performance, strengthening retention efforts, or building a scalable training infrastructure — I can help create learning solutions that drive meaningful business outcomes.
Dasia M. Johnson — Instructional Designer | Training Developer | Learning & Performance Consultant
Custom Learning Solutions for Growing Teams and High-Performance Organizations